Frequently Asked Questions
Everything you need to know about your next getaway with BÉIS.
What is the BÉIS return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please note that a $10 return shipping fee will be deducted from your refund, or you can opt for a store credit exchange for free.
How do I clean my BÉIS luggage and bags?
For our hard-shell rollers, use a soft cloth with warm water and mild soap. For canvas and fabric bags, we recommend spot cleaning with a damp cloth and avoiding harsh chemicals to preserve the material integrity.
Do you offer international shipping?
Yes, we ship to many countries worldwide! Shipping costs and delivery timelines vary by location and will be calculated at checkout. Please be aware that international orders may be subject to local customs duties.
What does the BÉIS Limited Lifetime Warranty cover?
Our limited lifetime warranty covers manufacturing defects on all luggage, including wheels, handles, and zippers. It does not cover normal wear and tear, cosmetic damage, or misuse.
Can I change or cancel my order after it has been placed?
We strive to process orders as quickly as possible. Once an order is placed, we have a very limited window to make changes. Please contact our support team immediately, though we cannot guarantee modifications once the warehouse has begun fulfillment.
Are BÉIS products vegan-friendly?
Yes, the majority of our products are made from high-quality vegan leather, recycled polyester, and durable polycarbonates. We are committed to creating stylish travel gear that is cruelty-free.